Returns Policy

Clamptite Tools are distributed Australia wide by Boat Hardware - all returns are handled following these guidelines.

Demonstrated Commitment

The focus on having "100% positive eBay reviews from over 30,000 customers" serves as tangible proof of their dedication to customer satisfaction.

We have over 1,000, 5 Star Reviews on Google.

This vast number of positive reviews indicates a consistent and reliable track record in delivering excellent service and products.

 

Warranty Assurance

Boat Hardware backs its products with a minimum 12-month warranty for the original purchaser, showcasing confidence in the quality of their items. This warranty acts as a safety net for customers, assuring them of support should any issues arise.

All ClampTite Tools are backed by The Forever Guarantee.  This is ClampTite Tools unwavering promise and it’s at the heart of everything we do. If there is a problem with your Clamptite - simply let us know and we will corret or replace the product. It’s ClampTite Tool’s guarantee that your product will perform like new forever.

 

Return Policy Clarity

The return policy is clear and customer-friendly. They welcome returns for faults or dissatisfaction within a 30-day timeframe, demonstrating a commitment to resolving issues promptly. Additionally, for products sold by other manufacturers, Boat Hardware offers support in the return process, maintaining a level of assistance regardless of the product's origin.

 

Fair Return Process

Customers are guided on the return process—items must be shipped back with the original invoice and a detailed explanation of the issue. While they may not cover freight for incorrectly fitted parts, the assurance of fair assessment and reimbursement for valid claims aligns with their commitment to fairness.

 

Responsibility on Returns

Boat Hardware takes responsibility for return costs if the mistake lies on their end, ensuring customers aren't burdened by additional expenses due to company errors. However, they specify a 20% restocking fee for non-faulty products, indicating a balance between accommodating returns and covering costs incurred.

 

Refunds & Packaging Importance

Approved returns result in refunds to the original payment method. They also highlight the significance of packaging, as damaged packaging may impact the refund amount—a clear indication of the necessary care in handling returns.